Privacy Policy

Effective Date: April 1st, 2025

1. Introduction

At Adakiya Consultancy Services Pvt. Ltd (referred to as “Claim Solution,” “we,” “us,” or “our”), we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, www.ClaimSolution.in (the “Website”), or use our services (the “Services”). By accessing our Website, you agree to the terms outlined here. If you disagree, please refrain from using our Services.

This policy complies with Indian laws, including the Information Technology Act, 2000, and the SPI Rules (Sensitive Personal Data Rules, 2011). We periodically update this document to reflect legal changes or operational improvements. Regularly review this page to stay informed.

2. Information We Collect

2.1 Personal Information

• Contact Details: Full name, email address, phone number, and residential address.
• Financial Information: Bank account numbers, credit/debit card details, and transaction history.
• Identity Verification: Government-issued IDs (Aadhaar, PAN, passport).
• Login Credentials: Usernames, passwords, and security questions.

2.2 Sensitive Personal Data (SPDI)

• Passwords: Used to secure your account.
• Financial Data: Bank/card details for transactions.
• Medical Records: Health information shared for insurance claims.
• Biometric Data: Fingerprints or facial recognition (if applicable).

We only collect SPDI with your explicit consent or as mandated by law.

2.3 Automated Data

• Cookies: Small text files stored on your device to enhance site functionality.
• Logs: IP addresses, browser type, pages visited, and session duration.
• Device Information: Operating system, device model, and geolocation.

2.4 Third-Party Data

• Google Services: If you use Google Sign-In or Gmail APIs.
• Social Media: Data from LinkedIn/Facebook if you link social accounts.

3. How We Use Your Information

3.1 Service Delivery

• Process insurance claims, refunds, or policy applications.
• Send transactional alerts.
• Verify identity to prevent fraud.

3.2 Communication

• Respond to inquiries via email/chat within 48–72 hours.
• Send service updates and promotional offers.

3.3 Legal Compliance

• Disclose data to law enforcement under court orders.
• Share information with regulatory bodies.

3.4 Business Improvement

• Analyze user behavior to enhance Website design.
• Conduct surveys for feedback.

4. Data Sharing & Disclosures

4.1 Trusted Third Parties

• Payment Gateways: Sabpaisa, Razorpay, PayPal.
• Cloud Providers: Google Cloud.
• Legal Advisors: For disputes or litigation.

4.2 Legal Obligations

• Disclosure to government agencies.
• Data sharing during mergers/acquisitions.

4.3 Marketing Partners

• Share anonymized data with advertisers.

5. Data Security

5.1 Technical Safeguards

• Encryption: SSL protocols.
• Firewalls and access controls.

5.2 Incident Response

• Report breaches to CERT-In within 72 hours.
• Notify affected users with mitigation steps.

6. Your Rights & Choices

6.1 Access & Correction

• Request your data via email.
• Update profile details via dashboard.

6.2 Deletion

• Close your account permanently.
• We retain legal records for 7 years.

6.3 Opt-Out

• Unsubscribe from emails.
• Disable cookies in browser settings.

7. Third-Party Links

Our Website may link to external sites. Review their privacy policies before sharing data.

8. Children’s Privacy

Services not intended for users under 18. Contact us for deletion if data is collected.

9. Data Retention

• Active Users: Data stored until deletion.
• Inactive Accounts: Deleted after 2 years.
• Legal Requirements: 7-year retention.

10. International Transfers

Data stored in India; if transferred, GDPR compliance is ensured via SCCs.

11. Updates to This Policy

• Email notifications for changes.
• Archive of previous versions available.

12. Grievance Redressal

Contact our Grievance Officer:

• Email: help@claimsolution.in
• Timeline: Acknowledge in 72 hours, resolve in 30 days.

13. Glossary

• SPDI: Sensitive Personal Data or Information.
• Cookies: Enhance site functionality.
• KYC: Know Your Customer.

Final Note

Your trust is our priority. We strive to balance transparency with legal compliance, ensuring your data is handled responsibly.

Thank you for choosing Claim Solution.